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Returns Policy

We hope that you are pleased with your purchase from Carl Net Shop. However, we understand that there are occasions when you may need to return goods to us.  You may return new and unused items sold by Carl International Mfg. Co., Limited provided that you notify us the defect in the quality or condition of the Goods, the shortage in quantity of the Goods delivered or that you have received the wrong goods (as the case may be) within 7 days after delivery in accordance with the following terms in respect of returns and refunds for our products. Items should be returned in their original product packaging. If you fail to notify us accordingly within 7 days from the date on which the Goods are delivered to you, then to the furthest extent permitted by the applicable law:

(a) the Goods shall be deemed to have been delivered to you in the quantity agreed between you and us and stated in the Dispatch Confirmation E-mail; and

(b) the Goods shall be deemed to be free of any defect in quality or condition and to correspond to and conform with all specifications set out in the Dispatch Confirmation E-mail; and

(c) you shall be deemed to have waived all rights and remedies which you may have in respect of the Goods, and shall not be entitled to reject or make any claim, of any nature whatsoever, in respect of the Goods; and

(d) we shall not be liable, in any way whatsoever, to you or to any other person, in respect of the quality and condition of the Goods or their correspondence, or conformity with any specification set out in the Dispatch Confirmation E-mail; and

(e) you shall be bound to pay the Price in accordance with the Dispatch Confirmation E-mail.

  What to do if your goods are faulty upon receipt?
 

If the goods are faulty upon receipt or on first use then please contact us (e-mail: carladm@carlmfg.com.hk) within 7 days after delivery. We aim to replace any defective items with replacements and collect the faulty goods from your premises. If we are unable to supply an exact replacement, and/or a viable alternative cannot be supplied either, then we shall issue a full refund to you via your original payment method.

 
  What to do if your goods appear damaged upon arrival?
 

Please also inform us (e-mail: carladm@carlmfg.com.hk) within 7 days after delivery if your goods were damaged in transit. If goods are visibly damaged upon receipt please accept delivery and then contact us. We will then arrange for replacement goods to be dispatched to you, or an alternative course of action to be taken, if you so wish. We will also arrange for the courier to collect and inspect the damaged parcel, so please ensure that you retain everything as is at the delivery address so that our claim with the courier can be validated.

 
  What to do if you have received the wrong goods?
 

Please contact us (e-mail: carladm@carlmfg.com.hk) within 7 days after delivery if you think that you have received the wrong goods or wrong quantity of goods and we will make every effort to rectify the situation in the quickest and most convenient way possible, and at no further cost to yourself. For the wrong goods, we will arrange for replacement goods to be dispatched to you and for the wrong item(s) to be collected. For the wrong quantity of goods, we reserve the right to check our internal records to ascertain whether the wrong quantity of goods has been dispatched.  If our internal records show that the correct quantity of goods has been dispatched, we may refuse your request to supply additional goods to you at our sole discretion.

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